About Cocosa

Ordering and Payment

We're delighted to announce that Cocosa is now part of the BrandAlley family. If placing an order on or after 10th May 2019, your order will be placed with BrandAlley. You will be re directed to www.brandalley.co.uk sales page and will checkout via BrandAlley’s checkout page.

Why can’t I see my Cocosa orders on my Cocosa account?

We’re sorry that your orders are not visible on this page. Please don’t worry. Any outstanding orders will be serviced as normal by the team at MySale who previously operated Cocosa.co.uk.

For queries relating to any orders placed on or before 9th May 2019, including questions on returning your order, please contact cocosacustomerservices@mysale.com and your email will be responded to within 72 hours.

Will my payment be safe and secure?

BrandAlley uses a secure payment service by Braintree. Our website is secured using the SSL (Secure Socket Layer) encryption, an accredited certification service provider.

Did you pay for your Cocosa order using OurPay?

Your account will continue to be debited every 2 weeks until the total amount is cleared. Unfortunately, you will be unable to pay the balance any earlier than the scheduled debit date.

For any queries relating to your OurPay account, please contact ocosacustomerservices@mysale.com.

Discounted deliveries

If you have purchased on or more of the below discounted delivery options with Cocosa and have not used up all deliveries, please contact the BrandAlley Customer Service team here: https://www.brandalley.co.uk/contacts/

4 x discounted deliveries - Total cost £10

8 x discounted deliveries - Total cost £18

12 x discounted deliveries - Total cost £24

I placed an order on or before 9th May 2019 and require a refund. Who do I contact?

If you ordered on or before 9th May 2019, please contact the Cocosa Customer Service team on cocosacustomerservices@mysale.com

If you ordered on or after 10th May 2019, please contact BrandAlley’s Customer Service team here: https://www.brandalley.co.uk/contacts/

I placed an order on or after 10th May 2019 and require a refund. Who do I contact?

If you are looking to cancel or return your order, and you ordered with BrandAlley on or after 10th May 2019 please contact the BrandAlley Customer Service team here: https://www.brandalley.co.uk/contacts/

Our dedicated Customer Service teams will provide you with advice on how to return your order.
Your parcels dispatch note will also include all instructions on how to return your order.

How do I return an item?

If you ordered on or before 9th May 2019, please contact the Cocosa Customer Service team on: cocosacustomerservices@mysale.com

If you ordered on or after 10th May 2019, please contact BrandAlley’s Customer Service team here: https://www.brandalley.co.uk/contacts/

Our dedicated Customer Service teams will provide you with advice on how to return your order.
Your parcels dispatch note will also include all instructions on how to return your order.

Can I opt out of emails?

Of course. All you have to do is go to the ‘Unsubscribe’ page https://www.cocosa.co.uk/user/unsubscribe

Can I cancel my membership?

We're very sorry you want to cancel. We hope you've enjoyed being part of Cocosa/BrandAlley and have snapped up some great bargains. To cancel, all you need to do is contact our Customer Service on customerservice@brandalley.co.uk

What if I have forgotten my log in details for the BrandAlley site (www.brandalley.co.uk)?

No worries. Just click on 'forgot your password' when your password is required, and we’ll sort you out. All you need is your email address and we'll send you an email, so you can create a new password. Or, contact us on customerservice@brandalley.co.uk and we’ll send you a new one.

Delivery and Returns

We're delighted to announce that Cocosa is now part of the BrandAlley family. If you ordered on or before 9th May 2019 and would like to check the status of your order or you wish to return an order please contact the Cocosa Customer Service team on cocosacustomerservices@mysale.com.

Contact Us

We're delighted to announce that Cocosa is now part of the BrandAlley family.

If you ordered on or before 9th May 2019, please contact the Cocosa Customer Service team on cocosacustomerservices@mysale.com.

If you ordered on or after 10th May 2019, please contact BrandAlley’s Customer Service team by completing our web form. https://www.brandalley.co.uk/contacts/